Publisher of the Website
The present website is owned by SAS DOM DE LA NAVICELLE, with SIRET number 38853532000013, a capital of €1,036,880.00, registered with the trade and companies register of …, under number …, with its registered office located at LE PRADET (83220).
These general terms and conditions of sale apply to all individuals over the age of 18 using the website Boutiquedomainelanavicelle.com. In accordance with Article L3342-1 of the Public Health Code, the sale of alcoholic beverages is prohibited to minors. All orders are reserved for adults over 18 years old.
Excessive alcohol consumption is harmful to health, consume in moderation.
Article 1: Services Offered
All services are reserved for persons over 18 years old. This site is an online store offering the sale of wines directly from Domaine La Navicelle.
To access the services, you must first register on the website via a registration form and after reviewing these General Terms and Conditions of Sale. The information provided during registration must be accurate and truthful.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, correct, and oppose the use of your personal data. To exercise this right, please contact us via email at:
contact@domainedelanavicelle.com
Your login and password are strictly confidential and allow you to access your personal space and manage your orders. Boutiquedomainelanavicelle.com cannot be held responsible if your login details are used by a third party.
Article 2: Ordering Procedure
All orders must be placed directly on the website Boutiquedomainelanavicelle.com by individuals over 18 years old.
Article 3: Payment Method
Prices are indicated in euros, including all taxes (TTC); delivery costs are not included. Shipping fees will be automatically calculated when the order is placed.
Boutiquedomainelanavicelle.com accepts the following payment methods:
- Credit Card: Blue card, Visa, and Mastercard. It is specified that the purchase date for the card charge will be the date of the order, not the date of delivery.
- Bank Check issued by a bank located in mainland France, made payable to Domaine La Navicelle, sent to the following address: DOMAINE LA NAVICELLE, 1617 Chemin de la Cibonne, 83220 LE PRADET. The order will only be processed once the check is cashed into the bank account of SAS Domaine La Navicelle.
- Bank Transfer: An order paid by bank transfer will only be processed once the amount appears in the SAS Domaine La Navicelle’s bank account (average delay: 3 to 5 working days).
Installment payments are not accepted.
Article 4: Secured Online Payments
The website Boutiquedomainelanavicelle.com uses a secured payment system via the Crédit Agricole server. During the payment process, users are automatically redirected to Stripe.
Article 5: Fraud Prevention
For any order, Boutiquedomainelanavicelle.com reserves the right to request confirmation of your identity. If there is no response within three working days, Boutiquedomainelanavicelle.com reserves the right to cancel the order.
Article 6: Order Cancellation
In accordance with the law, the customer has a 14-day withdrawal period. During this period, the customer is not required to provide a reason for the cancellation and will be refunded after the return of the goods in their original packaging and in perfect condition. Only return shipping costs will be charged to the customer.
WITHDRAWAL FORM TEMPLATE
Consumer Code Art., L.121-17 I. 2°, R.121-1
(Please complete and return this form only if you wish to withdraw from the contract)
To: Domaine La Navicelle
Attn: Web Customer Service
1617 Chemin de la Cibonne 83220 Le Pradet
I hereby notify you of my withdrawal from my order below:
Product name: …………………
Total quantity: …………….
Customer reference:………………………….
Ordered on: ………………………...
Customer’s name: ……………………………………………………..
Billing address: ......................................................
Customer’s signature (only if this form is notified in writing)
Date
Article 7: Delivery Time
Delivery times are 7 working days (excluding Saturday-Sunday) upon receipt of the order. The time may be longer for European countries and depending on your postal code. Boutiquedomainelanavicelle.com commits to using packaging suitable for the shipping of wine bottles.
Article 8: Shipping Fees
Prices indicated on the site exclude shipping fees, which will appear on the order form when you place your order.
Article 9: Website Content
Boutiquedomainelanavicelle.com cannot be held responsible if any information is not exactly as described on its site (product description, photos, etc).
Article 10: Accessibility
Like all websites, Boutiquedomainelanavicelle.com may occasionally need to update or maintain its network, which could cause brief disruptions to the customer’s experience.
Article 11: Intellectual Property
The website Boutiquedomainelanavicelle.com is a work protected by Intellectual Property laws. The site and its elements are the exclusive property of Boutiquedomainelanavicelle.com. All elements of the site, including texts, illustrations, photographs, and designs, are, unless stated otherwise, the exclusive property of Boutiquedomainelanavicelle.com. As such, their reproduction, distribution, or retransmission, in whole or in part, is prohibited without the consent of Domaine La Navicelle. Creating hypertext links to the website Boutiquedomainelanavicelle.com is only allowed with prior written permission from Boutiquedomainelanavicelle.com.
Article 12: Disputes
12.1 Payment and Order Disputes
In the event of a dispute, the automatic recording systems of Boutiquedomainelanavicelle.com will be considered proof of the nature of the agreement and its date. Since the website Boutiquedomainelanavicelle.com is published in France, this contract is governed by French law. In case of dispute, the Toulon court will have jurisdiction.
12.2 Disputes Regarding Goods
Any complaints regarding delivery, improper packaging, or damaged or missing products must be directly submitted to Domaine La Navicelle.
Article 13: Validation of General Terms and Conditions of Sale
Before placing your order, you declare that you have read and accepted these General Terms and Conditions of Sale. The validation of your order constitutes acceptance of these General Terms and Conditions of Sale.
Article 14: Customer Service
For any information or questions, you can contact the domain:
by phone at 04 94 21 79 99, Monday to Friday from 09:00 to 17:00.
by email: contact@domainedelanavicelle.com
by mail: Domaine La Navicelle, 1617 Chemin de la Cibonne, 83220 Le Pradet
DISPUTE – CONSUMER MEDIATION
In case of a dispute between the Client and the company, they will try to resolve it amicably (the Client will send a written complaint to the professional or, if applicable, to the Customer Service of the professional).
If no amicable agreement is reached or if the professional does not respond within a reasonable time frame of one (1) month, the consumer Client, as defined in Article L.133-4 of the Consumer Code, has the right to submit the dispute free of charge to the competent mediator listed by the Commission for the Evaluation and Control of Consumer Mediation, as per Article L.615-1 of the Consumer Code, namely:
Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
24 rue Albert de Mun - 33000 Bordeaux
